Terms and Conditions for Landscaping Honoroak

These Terms and Conditions apply to all landscaping services provided by Landscaping Honoroak, including garden maintenance, soft landscaping, hard landscaping, planting, turfing, clearance, and related outdoor works. By requesting a quotation, confirming a booking, or allowing work to commence, you agree to be bound by these terms. If you are commissioning work on behalf of a business, landlord, management company, or another property owner, you confirm that you have authority to do so.

In these terms, references to “we,” “us,” and “our” mean Landscaping Honoroak, and references to “you” and “your” mean the customer, client, or person instructing the works. These terms are intended to set out the basis on which landscaping services are delivered, including the booking process, payment arrangements, cancellations, liability limits, waste handling, and the law that governs the agreement.

A quotation is usually prepared from the information supplied by you, which may include photographs, measurements, site notes, or a visit to the property. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn or revised if the scope of work changes, materials become unavailable, or access conditions differ from those described. A quote is not a guarantee that additional issues will not be discovered once work begins.

Booking Process

To make a booking, you may be asked to confirm acceptance of the quotation, preferred dates, access arrangements, and any special instructions relevant to the site. A booking is only secured once we confirm it in writing, verbally, or through another clear form of acceptance. We may request a deposit or advance payment before reserving labour, materials, or machinery.

It is your responsibility to provide accurate information about the property, including access routes, underground services, boundaries, hazards, pets, drainage issues, and any restrictions affecting the work. If the information supplied is incomplete or incorrect, we may need to amend the schedule, adjust the price, or suspend the work until the issue is resolved. Landscaping services often depend on weather, ground conditions, and material availability, so dates may need to change.

If you ask us to carry out additional work after the booking has been confirmed, we may provide a revised quotation or charge for the extra work on a time-and-materials basis. Any variation should be agreed before the additional work begins where reasonably possible. A request to change the scope may affect completion dates, labour requirements, and the final cost of the landscaping service.

Payments and Pricing

Unless otherwise agreed in writing, prices are quoted exclusive of VAT, materials delivery charges, specialist waste disposal fees, and any unforeseen items that are required to complete the works. We will aim to explain the basis of pricing clearly, whether the charge is fixed, estimated, or calculated hourly. Estimates are not final prices and may increase where the actual conditions differ from those described at the time of quotation.

Where a deposit is required, the booking may not be confirmed until the deposit has cleared. Any balance is due on the date agreed in the quotation or invoice. We may invoice in stages for larger landscaping projects, especially where materials are ordered in advance or work is completed over several visits. Late payment may result in the suspension of work, the withholding of final handover, and recovery of reasonable costs incurred in pursuing unpaid sums.

Payments should be made in the manner stated on the invoice. If a payment is returned, reversed, or declined, you remain responsible for the full amount until it is received in cleared funds. We may charge interest or reasonable administrative costs on overdue sums where permitted by law. Any discounts, promotional rates, or special offers only apply if expressly stated and may be withdrawn if the booking is changed or cancelled.

You may cancel or reschedule a booking, but notice should be given as early as possible. Because landscaping work often involves allocated labour, reserved machinery, and purchased materials, short-notice cancellation may result in charges. Where we have already incurred costs on your behalf, including plant stock, aggregates, waste clearance arrangements, or delivery fees, those costs may be payable by you even if the full project does not proceed.

If you cancel after work has started, you must pay for the work completed up to the cancellation date together with any non-recoverable costs. If we need to postpone work because of unsafe conditions, severe weather, access problems, or reasons beyond our reasonable control, we will seek to rearrange the work within a reasonable timeframe. Landscaping Honoroak will not be liable for delays caused by such events.

We reserve the right to suspend or cancel a booking if you fail to provide safe access, if the site becomes unsafe, if payment is overdue, or if carrying out the work would breach applicable law or require us to act outside our professional standards. In such circumstances, we may charge for time already spent and any committed costs already incurred.

Our Responsibilities and Standards of Work

We will carry out landscaping services with reasonable skill and care, using suitable materials and workmanship appropriate to the agreed scope. The exact appearance of natural products such as timber, stone, turf, and plants may vary, and such variation does not automatically amount to a defect. Plant growth, seasonal change, and environmental conditions can affect the appearance and performance of landscaping features.

Unless agreed otherwise, our services do not include the diagnosis of hidden ground conditions, structural issues, drainage failures, invasive species, contaminated soil, asbestos, or underground services not visible at the time of inspection. If such issues arise, we may stop work and recommend that specialist advice be obtained before proceeding. Any additional expense caused by these issues may be charged separately if they are outside the original scope.

Where our work depends on materials supplied by third parties, manufacturer warranties or product guarantees may apply separately. We do not provide a warranty that living materials such as plants, grass seed, or turf will survive where they are affected by drought, frost, pests, disease, neglect, improper watering, or conditions beyond our control. Reasonable aftercare remains important unless we have expressly agreed to provide a maintenance package.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability is limited to losses that are a foreseeable consequence of our breach of contract or negligence and only to the extent permitted by law. We will not be responsible for indirect or consequential losses, loss of profit, loss of enjoyment, or business interruption arising from the services.

You are responsible for securing valuable items, fragile items, and personal belongings before work begins. Although we aim to protect the site, landscaping activities may involve noise, dust, vibration, temporary disruption, and unavoidable movement of materials through access routes. We are not liable for minor cosmetic marks or disturbance that is reasonably incidental to the agreed works, provided we have taken reasonable care.

Any claim relating to the services should be raised as soon as reasonably possible after the issue is identified. You must allow us a reasonable opportunity to inspect, remedy, or investigate the matter before a third party is instructed to alter or replace the work. If you prevent us from putting matters right, our liability may be reduced or extinguished to the extent permitted by law.

Waste, Recycling, and Environmental Compliance

Landscaping work can generate green waste, soil, rubble, packaging, timber, and other materials that must be handled lawfully. Where we are responsible for waste removal, we will transport, store, and dispose of waste in accordance with applicable UK waste regulations and duty-of-care requirements. Waste may be taken to licensed facilities, recycled where possible, or handled by authorised carriers.

Unless specifically agreed, you remain responsible for any waste already on site before our work begins, including hidden waste discovered during excavation or clearance. If contaminated, hazardous, or unexpected materials are found, we may stop work and request instructions. Additional disposal charges may apply where waste requires special handling, testing, permits, or licensed disposal routes. We are not obliged to remove waste that is illegal or unsafe to transport without proper arrangements.

We ask that you do not instruct us to dispose of materials in a way that breaches environmental law, local restrictions, or our duty of care. If you request a particular disposal method that is not lawful or not reasonably practical, we may refuse that instruction. Any recyclable or reusable material removed from site may be processed in accordance with our normal waste management procedures unless you agree otherwise in writing before the work begins.

Access, Property Conditions, and Customer Obligations

You must ensure that we have safe access to the property and the relevant work area on the agreed dates and times. This includes arrangements for gates, parking, keys, codes, and permission to enter if needed. If access is denied, delayed, or restricted, we may charge for wasted time and any return visit required to complete the landscaping services.

You are responsible for informing us of underground cables, pipes, drains, inspection chambers, irrigation systems, and any other hidden features that could be affected by the work. Unless we have expressly agreed to locate or map services, we do not accept responsibility for damage caused by unknown or undisclosed items beneath the surface. You should also ensure that children, pets, and unauthorised persons are kept away from the work area.

If the site conditions are materially different from those described, including waterlogging, unstable ground, infestations, obstructions, or limited vehicle access, we may revise the price or timetable. The landscaping contract is based on the site information available to us at the time of booking, and significant changes may require a new agreement before work continues.

Any drawings, sketches, plans, schedules, written specifications, or design concepts prepared by us remain our property unless we agree otherwise in writing. You may use these materials only for the agreed project and only once payment obligations have been met. They must not be copied, adapted, or supplied to another contractor without our permission where doing so would infringe our rights.

If we incorporate materials, images, or design ideas supplied by you, you warrant that you have the right to use them and that they do not infringe the rights of any third party. We are not responsible for claims arising from content supplied by you unless the issue results from our own unlawful use. Any third-party products or branded materials remain subject to the supplier’s own terms.

Photographs may be taken during or after the work for record-keeping, training, or marketing purposes, provided they do not reveal personal information unnecessarily. If you do not want images used publicly, you should tell us before work starts so we can record that preference. This does not affect our ability to keep internal records for contractual and quality-control purposes.

Ending the Agreement

Either party may end the agreement if the other commits a serious breach and fails to remedy it within a reasonable period after notice, where a remedy is possible. We may also end the agreement immediately if carrying out the work would be unlawful, unsafe, or impossible due to circumstances beyond our control. If the agreement ends early, you must pay for services already provided and any committed costs that cannot be recovered.

Termination does not affect rights and obligations that are intended to continue after completion, including payment obligations, liability limits, waste responsibilities, and dispute matters. Any delay in enforcing a right does not mean that the right has been waived. If a court finds that part of these terms is invalid, the remaining provisions will continue to apply so far as permitted by law.

These terms form the entire agreement between you and Landscaping Honoroak in relation to the landscaping services, unless varied in writing. No verbal statement, promise, or representation changes these terms unless we both agree in writing. If there is any inconsistency between these terms and a signed quotation or written variation, the written variation will take priority to the extent of that inconsistency.

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. If you are a consumer, you may benefit from additional rights under applicable consumer law, and nothing in these terms is intended to reduce those rights. If any dispute cannot be resolved amicably, the courts of England and Wales will have jurisdiction.

By booking landscaping services with Landscaping Honoroak, you acknowledge that you have read, understood, and agreed to these terms. We recommend that you keep a copy for your records. These terms are designed to provide a clear and fair basis for the provision of professional landscaping work while allowing for the practical realities of site-based outdoor services.